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TROUBLESHOOTERS: Explaining the trouble with certain car alarms

Chances are you or someone you know has had to deal with a broken window.

Many of you may think the car alarm would go off if this were to happen, but a Peoria woman says that wasn’t the case for her.

Lisa Kaiser and her husband needed a little get away from the River City and decided to spend a few weeks in Florida earlier this year.

Before they knew it their time in the Sunshine State was up.

The couple was driving back when they decided to take a break and spend the night at a Hampton Inn in Adairsville, Georgia.

“When we got there we have this practice of just packing an overnight bag and leaving our big bags in the car. We parked right under a light below our window and figured things would be totally fine,” said Lisa Kaiser.

They woke up to find police officers by their Lincoln MKX.

The back window was shattered and 3 suitcases were gone along with some antiques.

Kaiser estimates the thieves got away with about $500 worth of stuff.

Her 2013 SUV was locked and the car never made a sound.

Kaiser added, “Come to find out later from police and our insurance agent that having a window broke doesn’t set off an alarm on your vehicle. That was really shocking to us. We thought of all silly things why would breaking a window not set off your alarm?”

Kaiser said she reached out to Lincoln after contacting me.

“What I’m asking is why does it not go off when a window is broke? Of course that’s not in their script, so they really couldn’t answer that and I think he said something that he’ll send it up the chain of command so I don’t know if it will get to someone who will make a difference.”

Jessica Cook then asked Kaiser if she was satisfied with Lincoln’s answer.

“Of course not, but I don’t know that I would’ve gotten a different answer from anyone and how to go about really getting someone who can talk to you realistically about it is something that would be difficult for me to figure out.”

We contacted Lincoln to see what we could find out. We e-mailed and called their media contacts multiple times, but we did not get a response.

Frank Scafidi, Director of Public Affairs at the National Insurance Crime Bureau, said it’s not uncommon to hear of car alarms being defeated.

“It’s like cat and mouse. Once you create a level of security there’s always some knuckle head out there that takes it as a challenge to try and take it,” said Scafidi, “Maybe not to steal the car but just to defeat the security.”

Overall, Kaiser said this experience taught her what to do the next time they hit the road.

“Before now we’ve always had cars, so when we left, our suitcases we were leaving them in the trunk they weren’t able to be seen, so we learned a good lesson.”

The bags were eventually found in a dumpster and they got almost everything back.

The local Lincoln dealer said there are two types of alarms. The first is a sensory one that would have picked up on a broken window.

The second is electrical, which would not go off if a window is broken. That security system is set for doors and the ignition. That’s the alarm in Kaiser’s SUV.

We are told certain Lincoln’s are moving to a sensor alarm.



Jessica Cook

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