Skip to Content

TROUBLESHOOTERS: Bed bugs invade Bloomington hotel

Remaining Ad Time Ad - 00:00

It was family business that sent a man from the southwest suburbs of Chicago to the Twin Cities in August.

Shawn Booth said he checked in to the Econolodge in the 400 block of Brock Drive in Bloomington August 12th.

"At the time it was just about my budget and what I was able to afford. I needed a room to stay and I knew that I used to stay there before some years ago," said Booth.

He said everything was fine during his previous stay so he felt comfortable being there again.

He booked a room with 2 beds so his children, who are eight and 12, could sleep in one and he could have the other to himself.

When it was time to go to bed they realized they had uninvited guests.

"Years ago I had a family member that had bed bugs and I experienced it then and at that time I had welts and I didn't understand what it was until I was able to do more research and I knew what it was so when I felt that same burning sensation it felt really familiar," said Booth.

Booth said he didn't want to think there were bed bugs so he laid back down.

"I give it no more than 30 minutes in the same bed and I got bit again. It was on my wrist and it was burning again and then I got bit on my leg so I was like okay something is going on in this bed."

He didn't see anything so he chose to give it one more try, but was bitten again.

He moved to the other bed where his children were sleeping.

"I'm like what is going on, you guys have it on your bed too and I couldn't see it. It's about five, six in the morning. I couldn't see it. I had my phone looking for it."

He saw a bed bug a few minutes later.

Booth told Jessica Cook he knew he needed proof, so he started taking pictures and videos.

His children had bites as well.

"Goodnight don't let the bed bugs bite his mom says to him and he's telling me 'Dad, I didn't think they were real'...It was so bad for him."

Booth said he told management about the bed bugs and that he wanted a refund.

He got $50 back for that night, but was told he was still going to be charged for a second night.

He told them he wouldn't be staying again.

Both said he talked to someone at corporate who he said told him he could have points instead of the other $50.

"If it was me I would probably have been hot headed about it and then just went my way and said you know what I just know I'm not going to stay, but to know that my child feels he can't go home and sleep peacefully that's another tier for me as a parent."

Choice Hotels owns Econolodge.

A spokesperson sent this statement to Jessica Cook:

"The safety and well-being of guests who choose to stay at our brands is always top of mind, and such matters are taken very seriously. All franchised property owners and their staff are given best practices for prevention and remediation. We have reached out to this hotel to investigate and gather more information, and we have also reached out to the guest directly to offer our sincere apologies and to offer a refund and acceptable resolution."

-Pearl Amaechi, Public Relations Coordinator for Choice Hotels

Booth told Jessica Cook he was contacted by someone from corporate and at this time is still considering legal action.

Jessica Cook

Skip to content